09:45/10:45
Credenciação

10:45/11:00
Boas vindas e abertura da conferência

11:00/11:45
How to run radically better consultations
Miguel Angel Diaz

11:50/12:45
Lean for vet
Paolo Peppucci

13:00/14:15
Almoço livre

14:20/15:10
Beyond the stars.
Analyzing client reviews to improve veterinary communication
Simone Scoccianti

15:15/15:45
Como nasce uma cultura?
O papel do líder no desenvolvimento da cultura ideal.
Nuno Silva

15:50/16:30
Coffee Break

16:30/16:50
Intervenção parceiro ProvetCloud

17:00/17:45
The lean clinic: The journey to perfection
Paolo Peppucci

17:50/18:00
Encerramento dia 1

18:30/20:00
Sunset Cocktail

20:30/22:30
Jantar Networking (Evento exclusivo)

07:15/08:00

Running Matinal (evento patrocinado)

09:50/10:00
Boas vindas 2ª dia

10:00/10:45
“Bottlenecks”/How to optimize workflow in your clinic
Paolo Peppucci

10:50/11:10
Intervenção parceiro Boheringer Ingleheim

11:15/11:45
Coffe Break

11:50/12:40
Beyond the appointment:Crafting a positive client journey in veterinary care.
Simone Scoccianti

12:45/14:00
Almoço livre

14:05/14:30
Intervenção parceiro commercial (a definir)

14:35/15:35
Secure Attachment in veterinary leadership:
Building stronger teams for better outcomes
Simone Scoccianti

15:35/16:15
Professora Generosa do Nascimento (a definir)

16:15/16:30
Coffe Break

16:30/17:15
How to talk clients about money/ 5 practical tips
Miguel Angél Diaz

17:20
Encerramento & Agradecimentos