09:45/10:45
Credenciação

10:45/11:00
Boas vindas e abertura da conferência

11:00/11:45
How to run radically better consultations
Miguel Ángel Díaz

11:50/12:45
Lean for vet
Paolo Peppucci

13:00/14:15
Almoço livre

14:20/15:10
Beyond the stars.
Analyzing client reviews to improve veterinary communication
Simone Scoccianti

15:15/15:45
Como nasce uma cultura?
O papel do líder no desenvolvimento da cultura ideal.
Nuno Silva

15:50/16:30
Coffee Break

16:30/16:50
Intervenção parceiro Boehringer Ingelheim

17:00/17:45
The lean clinic: The journey to perfection
Paolo Peppucci

17:50/18:00
Encerramento dia 1

18:45/19:15
Sunset Cocktail (apoio Royal Canin)

20:30/22:30
Jantar Networking (apoio ProvetCloud)

07:15/08:00

Running Matinal (Apoio Boheringer Ingelheim)

09:50/10:00
Boas vindas 2ª dia

10:00/10:45
“Bottlenecks”/How to optimize workflow in your clinic
Paolo Peppucci

10:50/11:15
Intervenção parceiro ProvetCloud

11:15/11:45
Coffe Break

11:50/12:40
Beyond the appointment:Crafting a positive client journey in veterinary care.
Simone Scoccianti

12:45/14:00
Almoço livre

14:05/14:30
Intervenção parceiro Royal Canin

14:35/15:35
Secure Attachment in veterinary leadership:
Building stronger teams for better outcomes
Simone Scoccianti

15:35/16:15
Professora Generosa do Nascimento (Gestão de recursos humanos)

16:15/16:30
Coffe Break

16:30/17:15
How to talk clients about money/ 5 practical tips
Miguel Ángel Díaz

17:20
Encerramento & Agradecimentos